Tour Insurance

Why you need travel Insurance?
It is highly recommended that you purchase travel insurance. Travel Insurance offers peace of mind, as well as financial protection. We encourage you to purchase trip cancellation and interruption insurance to protect against unforeseen events that might prevent you from travelling or completing your trip.
Indus Travels offers a complete travel insurance package with Trip Mate Inc.

Our Plan
For your convenience, we've partnered with Trip Mate Inc., one of the most respected names in the travel protection industry, to offer travelers on our tours & packages a competitively priced plan, with a wide range of benefits and an option.
Our Protection Plan: Benefits include coverage for trip cancellation, interruption or travel delays, medical emergency expenses and evacuation, lost or delayed baggage, missed cruise

Purchasing
To get the most out of our travel protection plan, we recommend purchasing the travel protection plan within 14 days of making your initial trip deposit to be eligible for the Pre-Existing Medical Conditions and Exclusions Waiver. You'll have the option to purchase the plan during the booking process.
Our Travel Insurance Plan may be added to your booking up until you make your final payment. It cannot be purchased after we receive your final payment. To add the travel protection plan to an existing booking for a package with Flexible Dates, please call us at +1 866­ 978 2997 prior to final payment.
If you have purchased (or plan to purchase) connecting flights from a vendor other than Indus Travels, contact us before or when making your final payment and within 7 days of booking these flights so that we can include them in your coverage.

Insurance Cost for US & Canada residents
The cost of our travel protection plan is determined by the total trip cost per person, which includes all total travel expenses paid to Friendly Planet, excluding any discounts, plus the cost of any outside travel arrangements you tell us about, including hotel, airfare and rental car components not purchased through Friendly Planet. Rates are subject to change.

USA

Benefits & Coverage
This is a brief description of benefits. For a summary of plan details on benefits, coverage, limitations and exclusions of the protection plan, please refer to the www.tripmate.com
If you are even contemplating a cancellation of your tour; please notify Tripmate immediately.

• Medical Expenses/Emergency Assistance/Accident & Sickness Medical Expense – 50,000 USD
• Emergency Medical Evacuation & Return of Remains – 100,000 USD
• One Call 24-hour Assistance Service – Included
• Trip Cancellation – Trip Cost
• Trip Interruption – 150% of the Trip Cost
• Missed Connection (3 hours or more) – 750 USD
• Travel Delay (12 hours or more) - 150 USD per day, 750 USD maximum
• Baggage & Personal Effects – 1000 USD
• Baggage Delay (more than 24 hours) – 250 USD per day, 500 USD maximum

Washington State plan benefits:

• Medical Expenses/Emergency Assistance/Accident & Sickness Medical Expense – 25,000 USD
• Dental maximum – 750 USD
• 24-Hour Accident Death and Dismemberment............. $0
• Optional Flight Accident Plan.......................................$0
• One Call 24-hour Assistance Service – Included
• Trip Cancellation....................................... Up to Trip Cost
• Ticket Reissue Benefit............................................... $50
• Trip Interruption......................150% of Cancellation Limit
• Ticket Reissue Benefit............................................... $50
• Trip Delay (After 8 hours)...........................................$500
• Accommodations and Meal Expense.......................       $250
• Missed Connection..................................................... $500
• Loss of Baggage/Personal Effects.........................         $1,000
• Maximum Benefit for all losses include the following:
• Per Article Maximum................................................   $300
• Combined Maximum................................................  $600
• for jewelry, watches, articles consisting in whole or in
• part of silver, gold or platinum, articles trimmed with fur,
• cameras and their accessories and related equipment
• Visa or Passport Replacement................................... $50
• Cost Associated with Unauthorized use of
• Credit Card...............................................................$50
• Baggage Delay (After 24 hours).................................$400
• Emergency Medical Transportation.....................        $75,000

CANADA
**Please note we are unable to insure residents of the province of Quebec

Benefits & Coverage

This is a brief description of benefits. For a summary of plan details on benefits, coverage, limitations and exclusions of the protection plan, please refer to the www.tripmate.com

If you are even contemplating a cancellation of your tour; please notify Tripmate immediately.

• Medical Expenses/Emergency Assistance/Accident & Sickness Medical Expense – 1,000,000 CAD*
• Emergency Medical Evacuation & Return of Remains – 500,000 CAD
• One Call 24-hour Assistance Service – Included
• Trip Cancellation – Trip Cost
• Trip Interruption – 150% of the Trip Cost
• Missed Connection (3 hours or more) – 750 CAD
• Travel Delay (12 hours or more) - 150 CAD per day, 750 CAD maximum
• Baggage & Personal Effects – 1000 CAD
• Baggage Delay (more than 24 hours) – 250 CAD per day, 500 CAD maximum

* Medical Expense/Emergency Assistance Benefits of this plan are subject to a Maximum Benefit
Limit of $50,000 for those persons who at the time of a covered Injury or Sickness do not have valid hospital and medical insurance under a Government
Health Insurance Plan of a province or Territory of Canada.

Pre-Existing Condition Exclusion Waiver
The pre-existing condition exclusion will be waived at no additional cost provided that you purchase the travel protection plan from us within 14 days of making the initial deposit payment for your trip, and you are not disabled from travel at the time of purchase.

Questions, Claims & Travel Assistance
For all inquiries, refer to Plan # F421T
Please review these Plan Documents as they provide complete details of the Plan Benefits and Services. Have questions? You can call Trip Mate toll-free at the number listed below. You can also view many Frequently Asked Questions at www.tripmate.com

Customer Service: 1-800-888-7292

CONTACTING ONE CALL’S 24-HOUR SERVICE CENTER

The 24-Hour Assistance Services are provided:
When outside the USA or Canada, call Tripmate collect through a local operator (you will first have to enter the International Access Code of the country you are calling from). Within the USA or Canada, use the toll free number.

Within U.S.A. & Canada
1-800-555-9095

Outside U.S.A. & Canada
1-603-894-4710

One Call Concierge Services

• Restaurant, shopping, hotel recommendations/reservations
• Local transport (rental car/limousine, etc.) information and reservations
• Sporting, theatre, night life and event information (sports scores, stock quotes, gift suggestions, etc.), recommendations and ticketing
• Golf course information, referrals, recommendations and tee times
• Tracking and assisting with the return of lost or delayed baggage

Where to Present a Claim

To Report a Claim in USA

Present all claims to the Program Administrator:
Claims may be reported/completed Online at: www.tripmate.com
or by phone:Tel: 1-800-888-7292

Trip Mate, Inc.
(In CA & UT, dba Trip Mate Insurance Agency)
9225 Ward Parkway, Suite 200
Kansas City, Missouri 64114

Plan Number: CN421T

To Report a Claim in CANADA
Present all claims to the Program Administrator:
North bridge Claims Administration
c/o Active Care Management
P.O. Box 481126

Kansas City, Missouri 64148-1126
Tel: 1-888-421-5378

Plan Number: CN421T
Claims may also be reported/completed online at: www.tripmate.com